Terms and Conditions

Effective from 1 September 2026

1. Provider

Services are provided by MN DEVELOPMENT, s.r.o., registered office Rastislavova 81, 040 01 Košice, Slovakia, Company ID: 51 403 234, Tax ID: 212 070 5983, VAT ID: SK212 070 5983 (the "Provider"). Contact: info@easytrade.sk, +421 903 921 243.

2. Scope

These terms govern the relationship between the Provider and the client for services including in particular:

• custom software development (web, mobile and internal applications),
• AI agent integration and process automation,
• chatbot deployment and operation,
• websites and e-commerce development,
• provision and operation of the Provider's own products (e.g. EasyBot, EasyMedical, EasyDelivery),
• related maintenance, support and hosting.

3. Contract formation

A contract is formed by a written agreement, by the client's confirmation of a quotation (including by email), or by an order confirmed by the Provider. The scope, price and deadlines follow the confirmed quotation; matters not covered by the quotation are governed by these terms.

4. Price and payment

• The price is agreed in the quotation – as a fixed price, an hourly rate or a recurring monthly fee.
• Invoices are payable within 14 days of issue unless agreed otherwise.
• For custom development projects the Provider may require an advance payment stated in the quotation.
• If payment is overdue, the Provider may suspend services after prior notice.

5. Client cooperation

The client shall provide the cooperation needed for delivery – in particular materials, access, test data and timely feedback. Agreed deadlines are extended by any delay caused by missing cooperation.

6. Delivery and licences

• Work is deemed delivered upon the client's acceptance, or 14 days after being submitted for acceptance if no objections are raised.
• Unless agreed otherwise, the client obtains a non-exclusive licence to use the work for the agreed purpose upon full payment.
• For products provided as a service (SaaS), the right of use lasts for the duration of the subscription.
• Third-party components (open-source libraries, services) are governed by their own licences.

7. Warranty and liability

• The Provider warrants that the work conforms to the confirmed quotation at the time of delivery and will remedy defects reported within the agreed warranty period free of charge.
• The Provider is not liable for defects caused by third-party interference, unauthorised modification by the client, or operation in an environment that does not meet the agreed requirements.
• The Provider's liability for damages is limited to the price paid for the deliverable to which the damage relates; this does not apply to damage caused intentionally.

8. Service availability

For services operated by the Provider (hosting, products, chatbots), the target availability is 99.9% as a monthly average unless agreed otherwise. Announced maintenance and outages caused by third parties or force majeure are excluded.

9. Confidentiality and data protection

Both parties keep confidential information obtained during performance. Personal data processing is described in the Privacy Policy; where the Provider processes data on the client's behalf, the parties conclude a data processing agreement under Art. 28 GDPR.

10. Term and termination

• Open-ended contracts (support, operation, subscriptions) may be terminated by either party with two months' notice to the end of a calendar month, unless agreed otherwise.
• Either party may withdraw from the contract upon a material breach that is not remedied within a reasonable additional period.
• Upon termination, the Provider hands over the client's data in a structured format if requested within 30 days.

11. Final provisions

Matters not governed by these terms are subject to the law of the Slovak Republic. The Provider may reasonably amend these terms; existing contracts remain subject to the version effective at their conclusion unless the parties agree otherwise. The current version is always published on this page.